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Modules
- General info
- Accordion
- Blog card
- Box over image
- Button
- Column navigation
- Compact card
- Comparison table
- Contact box
- Content card
- Cover card
- Feature card
- Features showcase
- Form
- Gallery
- Go card
- Heading
- Hero slider
- Icon
- Image
- Image box
- Image plus text
- Language selector
- Listing
- Logos
- Mobile navigation
- Modal
- Multi address
- Navigation
- Numbers
- Pillar navigation
- Pricing
- Properties
- Quick action
- Quick features
- Quote
- Review
- Rich text
- Scroll to
- Section extra settings
- Section intro
- Sharing
- Shifter
- Side menu
- Site search
- Steps
- Tabs
- Team card
- Timeline
- Video
- Blog configuration
- Articles
- Changelog
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- License
- Support policy
- Refund policy
Our Support Policy
Act3 is a powerful DIY HubSpot CMS theme that allows you to create a stunning, fully functional website without the need for a lengthy or costly development process. We believe the built-in modules, templates, and features provide everything you need to build your website efficiently and effectively.
While we're excited to support you throughout your journey, there are a few important things to keep in mind. Our product is provided "as-is," and the nature of our customer support plan is geared toward helping you get the most out of the features that come with the theme.
We receive many requests for customized solutions or unique design changes, and while we'd love to accommodate each one, these types of customizations often fall outside the scope of our support. For those who need specific adjustments to the look, feel, or functionality of the theme, we recommend collaborating with a skilled freelance developer familiar with the HubSpot CMS. You can find talented developers on platforms like Upwork, Fiverr, or in the HubSpot Community. Additionally, HubSpot offers an official services marketplace where you can connect with experts.
We truly believe that our theme provides a robust and flexible foundation for your website, and we hope it helps you save time and resources on additional development. If, however, you feel the theme does not fully meet your needs, you may be eligible for a refund. Please review our Refund policy for more details.
How This Helps Us Serve You Better
In the past, we offered limited customization support, but as demand grew, it became clear that it was taking our focus away from what matters most: improving and enhancing the theme itself, so you, our customers, always have an up-to-date, high-performing product. By dedicating resources to custom requests, we were unable to devote as much time to updates and new features.
By setting clear boundaries for support, we can now invest more in what truly benefits all our users—keeping the theme up to date with the latest HubSpot CMS advancements and continually improving its functionality. This allows us to create more tools, templates, and features to enhance your DIY experience, ensuring that you can build your ideal website efficiently and with confidence. See the updates we've released in the past here.
What's Included with Our Support?
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Answers to Your Questions: We're here to help! Our support team will always respond to email inquiries related to the built-in components and features of the theme. Whether you need clarification or guidance, we'll ensure your questions are addressed promptly.
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Free Updates: You'll receive regular updates to keep the theme running smoothly. This includes bug fixes, improvements, and new features—all free of charge. Check out the latest updates on our Changelog page.
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Comprehensive Documentation: Our detailed, up-to-date online Documentation is available to guide you through every aspect of the theme. It's designed to ensure you have the resources you need for a seamless DIY experience.
What's Not Included with Our Support?
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Installation Assistance: The installation is handled automatically through the HubSpot Marketplace. If you encounter any issues during the installation process, we recommend contacting HubSpot Support directly for assistance.
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Customization Requests: While our theme is flexible, allowing you to easily adjust fonts, colors, spacing, font sizes, and even headers and footers through the Theme settings, we do not offer support for other customizations, such as code modifications, third-party integrations, design alterations, or content changes. For more advanced customization, we recommend collaborating with a freelance developer familiar with HubSpot CMS.
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Video Meetings or 1-on-1 Chats: Our support is provided via email, and we do not offer video calls or live chat services.
How Long Do We Provide Support?
While our theme is a one-time purchase and not a subscription-based service, we are committed to keeping it reliable and up to date. We'll continue to provide bug fixes and maintain updated documentation for as long as the theme remains available on the HubSpot Marketplace.
However, please note that we cannot offer fixes or updates for websites using older versions of the theme. To ensure the best performance and latest features, we recommend always using the newest version available. For more details on updates, please refer to our changelog.
Support Hours
We typically respond within 24 hours, Monday to Thursday, from 9 AM to 4 PM, ET. Inquiries made outside of this schedule will be addressed as soon as possible, either the next business day or on Monday morning, in the order of their importance and when they were received.
How to Reach Us
If you need to get in touch, please visit our Contact page for all the details.
Other Considerations
We can only support our original work. If significant changes have been made, or third-party assets or code have been integrated, we may not be able to provide support for those files. To ensure seamless support, we recommend limiting code changes and only making them when absolutely necessary.